State Farm® Insurance Agent Kat M Williams

"Kat is awesome! Great person to work with and I would 100% recommend working with her and her wonderful team."

"Absolutely deplorable service. Can’t remember long time customers because all you are is money to them."

"Elishia was very helpful with getting my auto pay set up and any other question I had. Thank you!"

"Elishia went above and beyond to help me fix a number of auto-payment / various account issues between business and personal policies. Well done!"

"Use Kat and her team for all your insurance needs. From business to personal. She offer not just a good product but expert knowledge and peace of mind in insurance. Highly recommend."

"Fast. Efficient. Easy transaction at office to start auto insurance coverage. Excellent communication."

"I got a notice that my policy was going to be cancelled due to an invalid drivers license. I called to see what the hell was going on and I was told the underwriters were using an old, expired license from another state despite submitting the information and pictures of my current, valid license from this state multiple times. This is a whole lot of stress to put on a new customer when it’s a pretty dumb mistake on the part of your underwriters. I’m expecting a call back in a few days to give me an as to update where we are in this process now. I went from a very happy customer to someone who is contemplating whether I should stick around when your departments don’t even take care to enter the information submitted. I’m open to seeing how y’all fix this, but I am very, very unhappy right now UPDATE They called the following week and stated it was all resolved and processed, but when I went to check that my autopay was pulled, I saw that my policy was cancelled entirely! I called today and the first person I talked to was entirely unempathetic and spent most of the call in silence ignoring my questions about how this works and what was going to happen. This office is not disability friendly and will tone police you. Make sure you use your pretty please voice when they’re ignoring your questions and don’t show any signs of frustration about their mistake affecting your life! Kat stated she is personally handling it now. I guess we’ll see next month if it actually works this time. UPDATE 2: That’s nice of you to blame me. I will share the screenshot of the timestamped and dated information I sent in. I sent it immediately after y’all asked for it. You also neglecting to mention the phone calls last month where all this information was provided for another time. I did clearly state my disability as well as clarify that if your issue was with my tone, I had no control over that. The only agents I “involved” were the agent I spoke to last month, the agent that answered the phone when I called, and Kat. I have no control over who answers the phone. Who am I supposed to “involve” in fixing my insurance issue if not my insurance agents? I did not receive the call that Kat stated she would make yesterday. I called today to see what the update was and the person kept arguing with me even though I told her that all I wanted from her was to relay a message for a phone call. This is extremely frustrating and unprofessional."

"I want to let you know that Elishia has provided my family and I excellent service as we have been working through some issues with the new coverage on our Toyota and some billing issues I wanted to understand. She answered my questions clearly and professionally. She also helped my son provide the proper paperwork in order to obtain his Real ID at the MVD in a super timely way. She really saved a ton of time and aggravation yesterday. Thank you so much, Elishia and Kat Williams State Farm office! Rich Anderson Sandia Park, NM"

"The best there is, don’t look anywhere else!"

"Amazing staff very patient and helped so much. 100% recommend"

"Where do I start , for one I hold the name Williams close to my heart! It’s instantly like family, with some personal talk, with everyone! Especially Mikayla I asked her for a favor! She hit me back with the right answer in a timely fashion as the Katt team always haves! I save mad money on all my vehicles an life insurance! I sleep well nite knowing Katt an Mikayla got my back State Farm is where’s it’s at !!"

"Stopped in to review my policies and saved $400/yr. Thank you Kat and team for helping me and taking the time to update my auto & home Insurance."

"I always thought insurance was a required scam...but Kat Williams & co PROVE that it can be all about service, deep knowledge, and getting the best setup for your own needs!"

"Amazing customer service. Vast knowledge of insurance!"

"Kat and her team are all absolute Rockstars! Great insurance coverage and customer service."

"These people are great, if I have concerns or anything, they’re on it. This is the only agent that calls me to tell me my rates went DOWN, and rarely do they go up; I appreciate them all more than I can say."

"So much better than my last two insurance agents. The girls are on it"

"Paid my car insurance was not that difficult yeah getting a great deal with home insurance savings hundreds of dollars in the long run. Last year paid $1,200 for 6 months with a different insurance choice state farm because it's now $580 for 6 months and us them for my home insurance so not a bad deal for me but this is just me can be different for others."

"This is actually Kat's second location. I worked with her and her team down in Los Lunas first. Really enjoy her team. They are well trained and nice to work with. Always seem to be trying to improve."